I have been working on implementing SAP solutions since 1997 and specifically SAP CRM since 2002. I have been through projects in many business sectors: pharma, automotive, services, CPG. And through the years I moved from a technical role to management positions. Always helping customers across two continents better understand how to translate their business in great software solutions.
In this section devoted to SAP CRM we (me and guest writers) analyze aspects of SAP CRM consulting and SAP CRM implementations with a sober tone.
I don’t want to take part in the usual programmers fanboy fight over what is best. I am agnostic. I like both those frameworks, but there’s a side discussion which originated within comments to that Quora question I would like to recap here.
Does SAP finally understood what Web and Mobile is? Is SAPUI5 going to be the future or a future fiasco?
The E-Commerce of the future requires to be a platform-as-a-store; companies who seek to rapidly deploy new digital store features needs agility, needs to be able to swap modular components, needs an interoperable ecosystem to create an online retail store which is constantly up-to-date with new redefining standards for e-commerce. In order to achieve this forget about software, … Continue reading The E-Commerce of the future
Business have just started to digest the “multichannel” concept and a new buzzword emerged: “omnichannel,”. Often used interchangeably these terms are not identical, they’re actually identifying radically different iteration of the sale process morphing from offline to online to a revolutionary concept, that sales are always sales. That every touchpoint in the buying process should be smooth and integrated in a continuous buying experience from the perspective of the consumer.
I knew some people had done that before. I just could not find it. Maybe I just didn’t look hard enough. Anyway, this helped me understanding the big picture and in some way updates Max’s one. I hope it will help you too. If you find anything not quite right please let me know.
Many of you may have voted in the linkedin poll “Which one of these CRM providers will be the leader in 5 years?” sent by Rick Vargas Expert Direct and Database Marketing, CRM / Social CRM, Business Intelligence, Sales Force Automation. So far (7 days left), there has been 14526 votes and Salesforce is a … Continue reading Linkedin poll: “Which one of these CRM providers will be the leader in 5 years?”